Privacy Policy

This Privacy Policy explains how we collect, use, and protect your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. By accessing our website and using our services, you consent to the practices described below.

1. Collection of Personal Data

We may collect personal data from you when you:

  • Submit enquiries through our website forms, chat widgets, or emails.

  • Register your interest in our products or services.

  • Interact with us via phone calls, social media, or in person.

The personal data collected may include (but is not limited to):

  • Name

  • Contact information (email, phone number, address)

  • Identification details (e.g. NRIC/passport for verification, where applicable)

  • Transaction and payment details

  • Any other information you voluntarily provide

2. Purpose of Collection

Your personal data will be collected and processed for purposes including:

  • Responding to your enquiries and providing customer support.

  • Processing transactions, bookings, or service requests.

  • Sending you updates, promotions, and marketing communications (only if you consent).

  • Conducting surveys, market research, and improving our services.

  • Meeting legal and regulatory requirements.

3. Disclosure of Personal Data

We will not sell, rent, or trade your personal data to third parties. However, we may disclose your data to:

  • Service providers, business partners, or contractors who support our operations.

  • Professional advisers (e.g. auditors, legal consultants).

  • Relevant authorities when required by law or regulation.

4. Data Security

We take reasonable steps to protect your personal data from loss, misuse, unauthorized access, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure.

5. Retention of Data

Your personal data will be retained for as long as necessary to fulfill the purpose it was collected for, or as required by law.

6. Access and Correction

Under the PDPA, you have the right to:

  • Request access to your personal data.

  • Request correction of any inaccurate or outdated information.

  • Withdraw consent for us to process your data (which may affect our ability to provide services).

To exercise these rights, please contact us at:

📧 info@mosaicresidence.com

📞 +6018 – 941 9898

7. Use of Cookies

Our website may use cookies and similar technologies to enhance your browsing experience. You can choose to disable cookies through your browser settings, but this may affect certain functionalities.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised date.

Last updated: [1st August 2025]